Auto & General Insurance in South Africa
Licence, claims and complaints
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Auto & General company licensed in South Africa
| Company | Licensed as |
|---|---|
| Auto and General Insurance Company Limited | Non-life insurers |
Source: Prudential Authority (South African Reserve Bank), Insurers List (Prudential Authority register retrieved on 28 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in South Africa.
Auto & General at the National Financial Ombud (2025 figures)
The National Financial Ombud is the free ombud for insurance complaints. Its Annual Report 2025 lists the 25 non-life and 25 life participants with the most complaints. The lines printed for Auto & General:
| Name printed by the NFO | Table | Count in 2025 | Position by count, of 25 |
|---|---|---|---|
| Auto & General | Non-life: formal complaints opened | 333 | 12 |
These are raw counts, not rates: an insurer with more policies receives more complaints, and a complaint opened is not a finding against the insurer. All 50 lines: complaints by insurer.
Before you buy from Auto & General in South Africa
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer named on the policy schedule on the Prudential Authority's insurers list, and the broker on the FSCA register.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
- If something goes wrong, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
The rules above come from our guides: licensed insurers and how to complain.
Tulinde is independent and not affiliated with Auto & General. Brand names belong to their owners.
Frequently asked questions
Is Auto & General licensed in South Africa?
Yes. 1 Auto & General company appears on the Prudential Authority list (Prudential Authority register retrieved on 28 October 2026): Auto and General Insurance Company Limited.
How do I complain about Auto & General in South Africa?
Write to Auto & General first; if it does not settle, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
How long does Auto & General have to pay a claim in South Africa?
The same rule applies to every insurer in South Africa: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
How many complaints did Auto & General get at the ombud?
In the National Financial Ombud's Annual Report 2025: Auto & General 333 (non-life: formal complaints opened). These are raw counts, not rates per policy.