Hollard Insurance in South Africa
Contacts, licence, claims and complaints
Hollard contacts in South Africa
- Phone
- 0861 000 107, +27 11 351 5000
- [email protected]
- Funeral and life claims
- 0800 935 465, [email protected], [email protected]
- Head office
- 22 Oxford Road, Parktown, Johannesburg
- Website
- hollard.co.za
As published by the company: Hollard — Contact us (seen 31 October 2026). Tulinde is not Hollard: it cannot answer for the company.
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Hollard companies licensed in South Africa
| Company | Licensed as |
|---|---|
| Hollard Life Assurance Company Limited | Life insurers |
| Hollard Insurance Company Limited, The | Non-life insurers |
| Hollard Specialist Life Limited | Cell captive insurers |
| Hollard Specialist Insurance Limited | Cell captive insurers |
Source: Prudential Authority (South African Reserve Bank), Insurers List (Prudential Authority register retrieved on 28 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in South Africa.
Hollard at the National Financial Ombud (2025 figures)
The National Financial Ombud is the free ombud for insurance complaints. Its Annual Report 2025 lists the 25 non-life and 25 life participants with the most complaints. The lines printed for Hollard:
| Name printed by the NFO | Table | Count in 2025 | Position by count, of 25 |
|---|---|---|---|
| Hollard | Non-life: formal complaints opened | 419 | 8 |
| Hollard Life | Life: cases registered | 349 | 4 |
These are raw counts, not rates: an insurer with more policies receives more complaints, and a complaint opened is not a finding against the insurer. All 50 lines: complaints by insurer.
Who leads Hollard in South Africa
As named by the company itself (or by the Prudential Authority), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| The Hollard Insurance Group | Group Chief Executive Officer | Willie Lategan | hollard.co.za, read 31 Oct 2026 |
| CEO: Hollard Insure | Andrew Coutts | hollard.co.za, read 31 Oct 2026 | |
| CEO: Hollard Life Solutions | Besa Ruele | hollard.co.za, read 31 Oct 2026 |
Everyone who leads insurance in South Africa — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in South Africa.
Before you buy from Hollard in South Africa
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer named on the policy schedule on the Prudential Authority's insurers list, and the broker on the FSCA register.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
- If something goes wrong, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
The rules above come from our guides: licensed insurers and how to complain.
Hollard in other African countries
| Country | Licensed companies |
|---|---|
| Botswana | Hollard Life Insurance Limited; The Hollard Insurance Company of Botswana (Pty) Ltd |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Hollard. Brand names belong to their owners.
Frequently asked questions
Is Hollard licensed in South Africa?
Yes. 4 Hollard companies appear on the Prudential Authority list (Prudential Authority register retrieved on 28 October 2026): Hollard Life Assurance Company Limited; Hollard Insurance Company Limited, The; Hollard Specialist Life Limited; Hollard Specialist Insurance Limited.
How do I complain about Hollard in South Africa?
Write to Hollard first; if it does not settle, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
How long does Hollard have to pay a claim in South Africa?
The same rule applies to every insurer in South Africa: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
How many complaints did Hollard get at the ombud?
In the National Financial Ombud's Annual Report 2025: Hollard 419 (non-life: formal complaints opened); Hollard Life 349 (life: cases registered). These are raw counts, not rates per policy.
Who is the CEO of Hollard in South Africa?
As named on the company's own pages read on 31 October 2026: Willie Lategan (Group Chief Executive Officer, The Hollard Insurance Group); Andrew Coutts (CEO: Hollard Insure, The Hollard Insurance Group); Besa Ruele (CEO: Hollard Life Solutions, The Hollard Insurance Group).