Momentum Insurance in South Africa
Contacts, licence, claims and complaints
Momentum contacts in South Africa
- Phone
- +27 12 671 8911
- Medical aid queries (call or WhatsApp)
- 0860 117 859
- Medical aid claims
- [email protected]
- Car and home insurance claims
- 0860 006 784, [email protected]
- Life insurance claims
- 0860 441 111, [email protected]
- Head office
- 268 West Avenue, Centurion, 0157
- Website
- momentum.co.za
As published by the company: Momentum — Contact us (seen 31 October 2026). Tulinde is not Momentum: it cannot answer for the company.
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Momentum companies licensed in South Africa
| Company | Licensed as |
|---|---|
| Momentum Metropolitan Life Limited | Life insurers |
| Momentum Insure Company Limited | Non-life insurers |
Source: Prudential Authority (South African Reserve Bank), Insurers List (Prudential Authority register retrieved on 28 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in South Africa.
Momentum at the National Financial Ombud (2025 figures)
The National Financial Ombud is the free ombud for insurance complaints. Its Annual Report 2025 lists the 25 non-life and 25 life participants with the most complaints. The lines printed for Momentum:
| Name printed by the NFO | Table | Count in 2025 | Position by count, of 25 |
|---|---|---|---|
| Momentum Insure | Non-life: formal complaints opened | 246 | 17 |
These are raw counts, not rates: an insurer with more policies receives more complaints, and a complaint opened is not a finding against the insurer. All 50 lines: complaints by insurer.
Momentum and medical aid
Medical aid is not sold by insurers: medical schemes are registered by the Council for Medical Schemes, not on the Prudential Authority's register of insurers shown above. See medical aid in South Africa, gap cover and the medical aid tax credit.
Who leads Momentum in South Africa
As named by the company itself (or by the Prudential Authority), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Momentum Group Limited | Group Chief Executive Officer | Jeanette Marais | Web Archive copy, dated 2026-10-09, read 31 Oct 2026 |
| CEO: Momentum Insure | Brand Pretorius | Web Archive copy, dated 2026-10-09, read 31 Oct 2026 | |
| CEO: Momentum Life | Stephen van Niekerk | Web Archive copy, dated 2026-10-09, read 31 Oct 2026 | |
| CEO: Metropolitan Life | Peter Tshiguvho | Web Archive copy, dated 2026-10-09, read 31 Oct 2026 | |
| CEO: Momentum Health | Hannes Viljoen | Web Archive copy, dated 2026-10-09, read 31 Oct 2026 | |
| CEO: Momentum Advice and Distribution | Johann le Roux | Web Archive copy, dated 2026-10-09, read 31 Oct 2026 |
Everyone who leads insurance in South Africa — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in South Africa.
Before you buy from Momentum in South Africa
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer named on the policy schedule on the Prudential Authority's insurers list, and the broker on the FSCA register.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
- If something goes wrong, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
The rules above come from our guides: licensed insurers and how to complain.
Tulinde is independent and not affiliated with Momentum. Brand names belong to their owners.
Frequently asked questions
Is Momentum licensed in South Africa?
Yes. 2 Momentum companies appear on the Prudential Authority list (Prudential Authority register retrieved on 28 October 2026): Momentum Metropolitan Life Limited; Momentum Insure Company Limited.
How do I complain about Momentum in South Africa?
Write to Momentum first; if it does not settle, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
How long does Momentum have to pay a claim in South Africa?
The same rule applies to every insurer in South Africa: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
How many complaints did Momentum get at the ombud?
In the National Financial Ombud's Annual Report 2025: Momentum Insure 246 (non-life: formal complaints opened). These are raw counts, not rates per policy.
Who is the CEO of Momentum in South Africa?
As named on the company's own pages read on 31 October 2026: Jeanette Marais (Group Chief Executive Officer, Momentum Group Limited); Brand Pretorius (CEO: Momentum Insure, Momentum Group Limited); Stephen van Niekerk (CEO: Momentum Life, Momentum Group Limited); Peter Tshiguvho (CEO: Metropolitan Life, Momentum Group Limited); Hannes Viljoen (CEO: Momentum Health, Momentum Group Limited); Johann le Roux (CEO: Momentum Advice and Distribution, Momentum Group Limited).