Old Mutual Insurance in South Africa
Contacts, licence, claims and complaints
Old Mutual contacts in South Africa
- Phone
- 0860 933 333
- 0860 933 333
- [email protected]
- Funeral and life claims
- 0860 60 7000
- Severe illness, disability and terminal illness claims
- 0860 222 274
- Hours
- Monday to Friday 08:00–17:00
- Website
- oldmutual.co.za
As published by the company: Old Mutual — Contact Us (seen 31 October 2026); Old Mutual — Claims (seen 31 October 2026). Tulinde is not Old Mutual: it cannot answer for the company.
7 chapters in one PDF, every source listed. Free, no sign-up.
Get the free PDFOn this page · 7 sections
Old Mutual companies licensed in South Africa
| Company | Licensed as |
|---|---|
| Old Mutual Life Assurance Company (South Africa) Limited | Life insurers |
| Old Mutual Insure Limited | Non-life insurers |
| Old Mutual Alternative Risk Transfer Life Limited | Cell captive insurers |
| Old Mutual Alternative Risk Transfer Insure Limited | Cell captive insurers |
Source: Prudential Authority (South African Reserve Bank), Insurers List (Prudential Authority register retrieved on 28 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in South Africa.
Old Mutual at the National Financial Ombud (2025 figures)
The National Financial Ombud is the free ombud for insurance complaints. Its Annual Report 2025 lists the 25 non-life and 25 life participants with the most complaints. The lines printed for Old Mutual:
| Name printed by the NFO | Table | Count in 2025 | Position by count, of 25 |
|---|---|---|---|
| Old Mutual Insure | Non-life: formal complaints opened | 634 | 4 |
| Old Mutual Alternative Risk Transfer (OMART) | Non-life: formal complaints opened | 512 | 6 |
| Old Mutual Life | Life: cases registered | 1,231 | 1 |
| OMART | Life: cases registered | 128 | 21 |
These are raw counts, not rates: an insurer with more policies receives more complaints, and a complaint opened is not a finding against the insurer. All 50 lines: complaints by insurer.
Who leads Old Mutual in South Africa
As named by the company itself (or by the Prudential Authority), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Old Mutual Limited | Group CEO | Jurie Strydom | oldmutual.com, dated 2026-09-08, read 31 Oct 2026 |
| Chairman | Roger Jardine | oldmutual.com, dated 2026-09-08, read 31 Oct 2026 |
Everyone who leads insurance in South Africa — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in South Africa.
Before you buy from Old Mutual in South Africa
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer named on the policy schedule on the Prudential Authority's insurers list, and the broker on the FSCA register.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
- If something goes wrong, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
The rules above come from our guides: licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| Botswana | Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Malawi | Old Mutual Life Assurance Company (Malawi) Limited |
| Namibia | Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited |
| Rwanda | OLD MUTUAL INSURANCE RWANDA PLC |
| Zimbabwe | Old Mutual Insurance Company; Old Mutual Life Assurance Company |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
Frequently asked questions
Is Old Mutual licensed in South Africa?
Yes. 4 Old Mutual companies appear on the Prudential Authority list (Prudential Authority register retrieved on 28 October 2026): Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited.
How do I complain about Old Mutual in South Africa?
Write to Old Mutual first; if it does not settle, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
How long does Old Mutual have to pay a claim in South Africa?
The same rule applies to every insurer in South Africa: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
How many complaints did Old Mutual get at the ombud?
In the National Financial Ombud's Annual Report 2025: Old Mutual Insure 634 (non-life: formal complaints opened); Old Mutual Alternative Risk Transfer (OMART) 512 (non-life: formal complaints opened); Old Mutual Life 1,231 (life: cases registered); OMART 128 (life: cases registered). These are raw counts, not rates per policy.
Who is the CEO of Old Mutual in South Africa?
As named on the company's own pages read on 31 October 2026: Jurie Strydom (Group CEO, Old Mutual Limited).