OUTsurance Insurance in South Africa
Contacts, licence, claims and complaints
OUTsurance contacts in South Africa
- Phone
- 08 600 60 000
- [email protected]
- Claims
- 08 600 70 000
- Help@OUT 24/7
- 08 600 80 000
- Head office
- 1241 Embankment Rd, Zwartkop Ext 7, Centurion, 0157
- Hours
- Client care: Monday–Thursday 07:00–18:00, Friday 08:00–18:00, Saturday 08:00–13:00
- Website
- outsurance.co.za
As published by the company: OUTsurance — Contact us (seen 31 October 2026). Tulinde is not OUTsurance: it cannot answer for the company.
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OUTsurance companies licensed in South Africa
| Company | Licensed as |
|---|---|
| OUTsurance Life Insurance Company Limited | Life insurers |
| OUTsurance Insurance Company Limited | Non-life insurers |
Source: Prudential Authority (South African Reserve Bank), Insurers List (Prudential Authority register retrieved on 28 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in South Africa.
OUTsurance at the National Financial Ombud (2025 figures)
The National Financial Ombud is the free ombud for insurance complaints. Its Annual Report 2025 lists the 25 non-life and 25 life participants with the most complaints. The lines printed for OUTsurance:
| Name printed by the NFO | Table | Count in 2025 | Position by count, of 25 |
|---|---|---|---|
| OUTsurance | Non-life: formal complaints opened | 203 | 18 |
| OUTsurance Life | Life: cases registered | 55 | 23 |
These are raw counts, not rates: an insurer with more policies receives more complaints, and a complaint opened is not a finding against the insurer. All 50 lines: complaints by insurer.
Who leads OUTsurance in South Africa
As named by the company itself (or by the Prudential Authority), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| OUTsurance Group Limited | Group Chief Executive Officer | Marthinus Visser | Web Archive copy, dated 2026-04-11, read 31 Oct 2026 |
| Chairman | Herman Bosman | Web Archive copy, dated 2026-03-10, read 31 Oct 2026 | |
| CEO of OUTsurance Insurance | Danie Matthee | saia.co.za, dated 2026-09-18, read 31 Oct 2026 |
Everyone who leads insurance in South Africa — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in South Africa.
Before you buy from OUTsurance in South Africa
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer named on the policy schedule on the Prudential Authority's insurers list, and the broker on the FSCA register.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
- If something goes wrong, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
The rules above come from our guides: licensed insurers and how to complain.
Tulinde is independent and not affiliated with OUTsurance. Brand names belong to their owners.
Frequently asked questions
Is OUTsurance licensed in South Africa?
Yes. 2 OUTsurance companies appear on the Prudential Authority list (Prudential Authority register retrieved on 28 October 2026): OUTsurance Life Insurance Company Limited; OUTsurance Insurance Company Limited.
How do I complain about OUTsurance in South Africa?
Write to OUTsurance first; if it does not settle, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
How long does OUTsurance have to pay a claim in South Africa?
The same rule applies to every insurer in South Africa: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
How many complaints did OUTsurance get at the ombud?
In the National Financial Ombud's Annual Report 2025: OUTsurance 203 (non-life: formal complaints opened); OUTsurance Life 55 (life: cases registered). These are raw counts, not rates per policy.
Who is the CEO of OUTsurance in South Africa?
As named on the company's own pages read on 31 October 2026: Marthinus Visser (Group Chief Executive Officer, OUTsurance Group Limited); Danie Matthee (CEO of OUTsurance Insurance, OUTsurance Group Limited).
Sources
- Prudential Authority (South African Reserve Bank) — Insurers List
- National Financial Ombud — Annual Report 2025 (4 June 2026): statistics per top 25 participants, non-life (p. 32) and life (p. 48)
- OUTsurance Group Limited — leadership page
- OUTsurance Group Limited — leadership page
- OUTsurance Group Limited — leadership page