Sanlam Insurance in South Africa
Contacts, licence, claims and complaints
Sanlam contacts in South Africa
- Phone
- 0861 223 646
- From outside South Africa
- +27860726526
- Head office
- Sanlam Head Office, 2 Strand Road, Bellville
- Hours
- Client Care Centre: Monday to Friday 08:00–17:00
- Website
- sanlamonline.co.za
As published by the company: Sanlam — Contact us (seen 31 October 2026). Tulinde is not Sanlam: it cannot answer for the company.
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Sanlam companies licensed in South Africa
| Company | Licensed as |
|---|---|
| Sanlam Developing Markets Limited | Life insurers |
| Sanlam Life Insurance Limited | Life insurers |
Source: Prudential Authority (South African Reserve Bank), Insurers List (Prudential Authority register retrieved on 28 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in South Africa.
Sanlam at the National Financial Ombud (2025 figures)
The National Financial Ombud is the free ombud for insurance complaints. Its Annual Report 2025 lists the 25 non-life and 25 life participants with the most complaints. The lines printed for Sanlam:
| Name printed by the NFO | Table | Count in 2025 | Position by count, of 25 |
|---|---|---|---|
| Sanlam Life | Life: cases registered | 324 | 5 |
| Sanlam Developing Markets | Life: cases registered | 217 | 12 |
These are raw counts, not rates: an insurer with more policies receives more complaints, and a complaint opened is not a finding against the insurer. All 50 lines: complaints by insurer.
Who leads Sanlam in South Africa
As named by the company itself (or by the Prudential Authority), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Sanlam Limited | Group Chief Executive Officer | Paul Hanratty | sanlam.com, read 31 Oct 2026 |
| Chair. Independent Non-executive Director | Temba Mvusi | sanlam.com, read 31 Oct 2026 | |
| Chief Executive Officer: Sanlam Life and Savings | Anton Gildenhuys | sanlam.com, read 31 Oct 2026 |
Everyone who leads insurance in South Africa — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in South Africa.
Before you buy from Sanlam in South Africa
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer named on the policy schedule on the Prudential Authority's insurers list, and the broker on the FSCA register.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
- If something goes wrong, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
The rules above come from our guides: licensed insurers and how to complain.
Tulinde is independent and not affiliated with Sanlam. Brand names belong to their owners.
Frequently asked questions
Is Sanlam licensed in South Africa?
Yes. 2 Sanlam companies appear on the Prudential Authority list (Prudential Authority register retrieved on 28 October 2026): Sanlam Developing Markets Limited; Sanlam Life Insurance Limited.
How do I complain about Sanlam in South Africa?
Write to Sanlam first; if it does not settle, complain to the insurer, then to the National Financial Ombud, free of charge (0860 800 900, [email protected]).
How long does Sanlam have to pay a claim in South Africa?
The same rule applies to every insurer in South Africa: the insurer must tell you its decision in writing within 10 days and, if it rejects the claim, give you at least 90 days to challenge it (Policyholder Protection Rules, rule 17.6).
How many complaints did Sanlam get at the ombud?
In the National Financial Ombud's Annual Report 2025: Sanlam Life 324 (life: cases registered); Sanlam Developing Markets 217 (life: cases registered). These are raw counts, not rates per policy.
Who is the CEO of Sanlam in South Africa?
As named on the company's own pages read on 31 October 2026: Paul Hanratty (Group Chief Executive Officer, Sanlam Limited); Anton Gildenhuys (Chief Executive Officer: Sanlam Life and Savings, Sanlam Limited).